Can’t Delete Email in Outlook Express
Posted by CDaze on October 16th, 2007
If you have Outlook Express (OE) running and find you can not delete your emails anymore chances are your mail box dbx file is corrupt or just too big. Outlook does not by default enable empty deleted email or sent email folders. These files can become huge over time and tend to become corrupt. A temp work around is to try the Shift and DEL at the same time while the message is selected (not open). This bypasses the use of the deleted mail folder. These folders that everyone refers to are actualy hidden files on your hard drive. Rather than doing all the steps to make explorer see where the files are here is an alternate method.
1st Make a backup of the email you wish to keep. Create a new folder in the root folder of OE, just above the Inbox. Move or Copy (prefer copy) all the email to your new folder.
2nd Open up Explorer and make a new folder in your choice of location. IE C:\mymailbox
3rd From the Options menu in OE, locate the Maintenance Tab. Select change mail folder, browse to where you created the folder and click OK. You will get a prompt saying to need restart OE. Restart OE.
4th After the files move over, close OE. Now go to the new folder you created in Explorer and look for the files with the same name as your folders from OE. Inbox.dbx Send.dbx etc. Make sure the new folder name you created has a file with that name. Remove all the other files except the one you created. There should be nothing there you need and the files will be recreated on the start up of OE. If you are nervous about it, move the files to a different folder instead of deleting them.
5th Start OE. OE should be running normal now and all the emails you could not delete should be gone. Move your emails back to the Inbox folder if you like.
Just to note when I had this problem the mail files were huge, 2GB and 800MB. Remember to empty out the old mail once in a while.